Please contact us first before returning the product(s), so we can understand the reason for the refund and share the best way to proceed with the order.
Contact us at firstname.lastname@example.org
We offer a 100% money back guarantee if the product is defective, damaged, or if you receive the wrong item.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Your refund will be credited once we receive the product(s) and we can approve that the product is in the same condition that you received. This is just the time it takes to ship back to us. Shipping can take up to 15-25 days, but is usually much sooner than that.
To start a return, you can contact us at email@example.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
To contact Customer Support: +1-713-489-7352.
M-F: 8a - 6:30p CST
Sat: 10a - 3p CST
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Please contact us first before returning the product(s)
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. The refund amount is usually credited back in 5 to 10 days if not earlier.